“Fausto Ordonez tells his story for what must be the 10th or the 15th time, but the edge in his voice is as fresh as if this were the first. It began near the end of 2007, as the Great Housing Crisis swept across the country and all but wiped out Ordonez’s real estate business in the Dallas-Fort Worth area. Unable to keep up with his mortgage payments, Ordonez turned to his mortgage company, Texas-based Saxon Mortgage Services, looking for options to help him save his home. Yet more than a year later, as the crisis deepened and the federal government rolled out its multibillion-dollar homeowner relief initiative, Ordonez’s fate was as unclear as ever — and his drawn-out negotiations with Saxon had turned into a nightmare.” (08/26/09)